Refund policy
Return & Refund Policy
Effective Date: July 2026
At Zairiq, customer satisfaction is our priority. We are committed to providing premium-quality products and a seamless shopping experience. If you're not completely satisfied with your purchase, please review our Return & Refund Policy below.
Return Eligibility
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, unworn, unwashed, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at support@zairiq.com. Please note that returns will need to be sent to the following address:
[Kailash nagar, Punjab]
If your return is accepted, we'll send you a return shipping label, along with instructions on how and where to send your package. Zairiq will bear the cost of return shipping for approved returns. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return-related questions at support@zairiq.com.
Damages and Issues
Please inspect your order upon delivery and contact us within 48 hours if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
To help us process your request, please include:
- Your order number
- Clear photographs of the product and packaging
- A brief description of the issue
After verification, we will provide a free replacement or exchange at no additional cost.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Worn, used, or washed clothing
- Items without original tags or original packaging
- Custom products or personalised items
- Gift cards
- Sale, clearance, or promotional items (unless they are damaged or incorrect)
Please contact us if you have questions or concerns about your specific item.
Exchanges
We offer exchanges for eligible items in the following cases:
- Incorrect size
- Different colour (subject to availability)
- Different product (subject to availability)
- Defective, damaged, or incorrect item received
Exchange requests must be made within 7 days of delivery.
Refunds
We will notify you once we've received and inspected your return and let you know whether your refund has been approved.
If approved, you'll be automatically refunded to your original payment method within 7–10 business days. Please remember that it may take additional time for your bank or payment provider to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@zairiq.com.
Order Cancellation
Orders may be cancelled only before they have been processed or dispatched.
Once an order has been processed, packed, handed over to our shipping partner, or dispatched from our facility, it cannot be cancelled.
Shipping Area
Currently, Zairiq ships only within India.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us:
Zairiq
Email: support@zairiq.com